Refund policy
At McCormick Bakery & Chocolate Factory, we take pride in crafting the finest bakery and chocolate products with the utmost care and quality. Due to the perishable nature of our products and to ensure the highest standards of food safety, we do not accept returns or exchanges on any food items once they have left our premises.
All Sales Are Final
- Perishable Goods: All bakery and chocolate products are perishable and cannot be returned or exchanged.
- Health and Safety: For the safety of our customers, we cannot restock or resell any food items once they have been sold.
- Quality Assurance: We guarantee the quality and freshness of our products at the time of purchase. If you have any concerns about your order, please contact us immediately.
Thank you for your understanding and for choosing McCormick Bakery & Chocolate Factory. We appreciate your business and strive to provide you with the best possible experience.
To start a return, you can contact us at mccormickchocolate@gmail.com. Please note that returns will need to be sent to the following address: 1433 S Main Chapel Way, B128, Gambrills MD, 21054
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mccormickchocolate@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us at mccormickchocolate@gmail.com
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mccormickchocolate@gmail.com.
Last updated: September 4, 2024